Tel no. (66-2) 524-5056
Program Officer/Program Specialist/Program Coordinator
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Job purpose:
- Oversee duties and responsibilities related to the School of Management (SOM) Academic Services especially relating to PhD programs and short-term study treks to Bangkok.
- Manage the smooth running of the SOM PhD program, provide premium level customer service to faculty and students, and for visiting universities who engage AIT/SOM for short course programs.
Tasks & Responsibilities:
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Academic Services (the responsibilities vary depending on the level/position that the administrator is admitted under – the more senior the role, the further the responsibilities increase) |
- Assist School PhD Program Directors/School Dean for all aspects of the PhD program after students are admitted. This includes assisting with preparing proposals for new courses, modification of the current program & other PhD program related policies for school and institute-level approval.
- Coordinate with Faculty members for course curriculum matters including regular course curriculum submission and assisting adjunct faculty and regular with the grades submission process.
- Prepare reports and analyze data related to School’s PhD program and activities as instructed by Dean.
- Prepare Grade Summary Report for PhD academic programs of the school and present to grade meeting including cases for dismissal and probation.
- Timely and strong level of customer service to teaching faculty and students (via email, LINE, on Zoom, in person etc)
- Ensure the smooth running of courses, many of which run at weekends/evenings in the downtown campus (Soi Sukhumvit 16, Asok)
- Work with other SOM staff in helping spearhead the day to day operations of the study treks that are expected to take place over 20 weeks of the year in 2025. This includes joining study treks on visits to companies, lectures and cultural immersion experiences.
Qualifications:
- Bachelor degree in a relevant discipline.
- Master’s degree is preferable.
- 3-10 years of experience in an educational environment (depending on the position for which the candidate is selected for).
- Reasonable to good knowledge of doctoral programs.
- Full proficiency in English.
- Highly motivated and positive attitude with a demonstrable commitment to premium level customer service
- Excellent interpersonal skills, especially in dealing with people of various nationalities.
- Knowledge in policies and procedures of academic affairs and its services to the stakeholders (this varies depending on the position offered)
- Knowledge and proficiency in Microsoft Office, Excel.
- Maintain confidentiality.
- Ability to work under pressure and willingness to work irregular hours at times (PhD students often take evening/weekend courses, so sometimes being present for those sessions will be an important requirement).
- Service oriented mind set.
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, or any other characteristics protected by law. |
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