Job information

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Administrative Staff (IT Officer) (Internet Education and Research Laboratory (intERLab))
Ref no:
Field of study
November 30, 2017
Contact Info:
Tel no. (66-2) 524-5019
Fax no. (66-2) 524-5056
Only shortlisted candidates will be notified and invited for interview.

Duties & Responsibilities:

intERLab is looking for 1 IT Officer for the Helpdesk service with following duties & responsibilities:

  • Provide helpdesk support and resolve problems to user’s satisfaction. The problems are mainly related to basic desktop and networking issues as well as difficulties in using IT facilities/services and applications.
  • Process plagiarism checking of students
  • Monitor and respond quickly and effectively to requests received through the Helpdesk
  • Report issues to technical staff for escalation


  • At least 2 years of experience in providing IT Helpdesk service, preferably in university environment
  • Familiarity with Windows Operating System, most commonly used Desktop applications (e.g. Microsoft Office), Mail Systems and Internet connectivity
  • Familiarity with applications used in AIT (SIS, ERP, HRIS, Turnitin)
  • Familiarity with basic PC and network troubleshooting
  • Excellent communication in English

To apply, please register online and complete the registration form. You must create your own user name and password, once completed, go back to the advertisement page and click "Apply Now" button.

Please do not forget to upload your comprehensive resume which shall include a cover letter,  highlighting relevant competencies, qualifications, and experience. Include as well the phone/email contacts of two referees who are familiar with candidate’s competencies.

Save them all in one file and upload a single file.